Asset Manager – Field Service (BESS)

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

Role Overview

As an Asset Manager within the Field Service business, you will be the single point of contact for a portfolio of BESS sites for a key customer in the Eastern region of Australia. You will be responsible for the safety, commercial, technical, and financial performance of the BESS sites, working side by side with our customers to resolve issues and drive their asset performance to optimal levels.

You will lead a small team of service technicians to ensure we provide effective customer support, clear prioritization of service activities and timely responses to commercial and technical issues.

This role requires close collaboration with internal finance and commercial teams to ensure accurate reporting, asset performance tracking, and P&L forecasting.

 Responsibilities

• Responsible for achieving KPIs through technical performance, financial metrics, and customer satisfaction, supporting accurate monthly and quarterly reporting.
• Ensure optimal asset uptime and reliability in line with service contracts, acting as the primary point of contact for customer issues and service delivery updates.
• Lead regular performance and asset review meetings with customers, driving standardization and continuous improvement initiatives across tools, processes, and policies.
• Conduct root cause analysis of technical issues and coordinate resolutions with engineering, product teams, and key subcontractors.
• Manage subcontractors and work with stakeholders to ensure work is delivered safely, on time, and to required quality and contractual standards.
• Manage, mentor, and allocate resources for a team of service technicians, fostering high performance, strong collaboration, and a safety-first culture.
• Ensure all customer scopes are supported by robust management plans and that service documentation (e.g., work instructions, risk assessments, incident reports) is accurately maintained.
• Partner with finance and commercial teams to support asset-level P&L forecasting, budget tracking, and input into proposals and contract reviews.

Qualifications & Experience

• Proven experience in asset management, ideally within energy, infrastructure, or power generation sectors.
• Experience in field service delivery and operational environments.
• Strong communication and documentation skills.
• Engineering qualification (electrical, mechanical, or electronic) and/or electrical trade background.
• Demonstrated ability to lead technical teams and manage cross-functional stakeholders.
• Strong stakeholder management skills with the ability to build effective relationships.
• Understanding of BESS (Battery Energy Storage Systems) technologies and renewable energy systems.
• Financial acumen, including experience with budgeting, forecasting, and performance reporting.
   

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.